Anonymous
map-marker Kansas City, Missouri
#5158241 
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Received a letter

I received a package that required a signature but, the the package was damaged and nothing was in it.
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Anonymous
map-marker Lowell, Massachusetts
#5036874 
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I'm waiting for confirmation that my order is shipped it's been over 48 hours and I'm still waiting

3.9
I placed an order over 48 hours ago and still haven't received confirmation of when my items are I like to know when items will be shipped
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Dawn S Nys

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 Verified Reviewer
#4897319 
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My delivery

That phone number went right to your fax machine I need to know if my order can be delivered to the Valley street address rather than my new address cuz I'm not over there yet
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Preferred solution: The delivery address changed to the Valley street address I didn't know it was going to be coming so quick and I'm not at my new address yet

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Anonymous
map-marker Lowell, Massachusetts
#5036878 
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I need order

I placed an order over 48 hours ago and still haven't received confirmation of when my items are shipping
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Holly M Nrt
map-marker Bremerton, Washington
#4622412 
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Not happy

1.6
Every single time I go on line I have to enter my information at least 4 times! I am a long standing customer who has chosen not to register every time I go in. Even going in as a new customer you wont process my order until I enter my log-in address and password. I want to go in each and every single time without an email address and password. Holly McCoy Long time customer who has finally decided to complain
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Resolved
Monika L Jzw

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 Verified Reviewer | map-marker Norwood, Massachusetts
#4340743 
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Resolved: Bad experience

2.8
Updated by user Mar 04, 2023

Company fixed the issue and I have been provided with full refund.

Original review Feb 02, 2023
I bought a lot of vape supplies from MVP without any problems. The a couple of m9nth ago I bought batteries, one was dead , I contacted the store and they told me I should send it back and the would give me a return number. I never heard back. In January I ordered pods, they said the pods shipped and gave me a tracking number, the items never shipped according to the postal service and their contact phone number is a fax number. Lousy customer service, will.not buy from them again
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Mark G Kuf

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 Verified Buyer |

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 Verified Reviewer | map-marker San Antonio, Texas
#4277919 
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Defective product

1.0
Myvaporstore - Defective product
They do not respond to emails. Have been waiting over a month for replacement it has a tracking number but has not shipped. They don't respond to emails. Phone number on sight is bogus. Bad way to do business. I'm pissed
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User's recommendation: Don't recommend this store

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Ellen O Nme

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#4445639 
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Invalid repetitive order

I was trying to place an order last night and your website continued to Indicate that I needed to correct my zip code. I went through my order several times to correct this. I shut off my device. I started the order over etc. after trying to do this I thought to check my credit card. When I did it showed that six orders were placed. I dont want six orders. I wanted one order. Please resolve this. I can be reached at. 201 618 ****
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Loss:
$294
Pros:
  • It has alway been a pro store
Cons:
  • Just the glitch online this one time

Preferred solution: Full refund

User's recommendation: If you know you have the right information go and check your bank. The website for MVS May have a glitch as it did with my order.

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Lillian Y Ubn

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 Verified Reviewer | map-marker Bellevue, Washington
#4349186 
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I need to do a return & make a new ! Purchase

1.0
I prefer wrong item & I wanted to do an exchange , not refund , !!! I called & they said I had wrong phone number !! Element Vape is a way better place to shop !
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Monika L Jzw

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 Verified Reviewer | map-marker Norwood, Massachusetts
#4343544 
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I would like to know where my order is. Order number 333****

2.3